Toggle

1. What is Toggle?

   Toggle is Mediacorp's digital entertainment service that brings videos on-demand, TV channels, live sporting action and entertainment news to viewers across multiple devices - mobile devices, computers, Smart TVs, Apple TV and Chromecast.

2. Do I have to pay to enjoy the Toggle service?

   Most of the content available on Toggle is for free. Toggle also offers 3 subscription plans – Toggle Prime, Sports Action Pass and Club TV Pass.

   • Toggle Prime allows viewers to watch their favourite shows ahead of everyone else (Toggle-It-First)
   • Sports Action Pass provides access to the best of European championships on Eurosport and major rugby leagues on Setanta Sports channel
   • Club TV Pass allows viewers to watch programmes on Manchester United TV and Chelsea TV

3. What devices can I use to watch Toggle?

   You can watch Toggle on smartphones, tablets, computers, Smart TVs, Apple TV and Chromecast.

   Please note that Android devices that have been “rooted” and iOS devices that have been “jailbreak” will not be able to download the Toggle app.

   TV

   SMART TV LG Smart TV models from 2012 Samsung Smart TV models from 2012

   Toggle Red Button Toggle Red Button service on registered HbbTV (Hybrid Broadcast Broadband TV) models. Please click here for the list of models.

   Apple TV Gen 4 and above

   Chromecast/Chromecast built-in TVs 1st generation Chromecast 2nd generation Chromecast Chromecast Ultra Google Cast

   Smartphones and tablets

   iOS We recommend downloading the latest Toggle app on iOS versions 9 and above.

   Android Android: We recommend downloading the latest Toggle app on Android versions 5.0 and above. Tested Android Smartphones include: Samsung Galaxy Note 3, Note 4, Note 8 Samsung Galaxy S6, S7, S8 and S8 Plus Samsung Galaxy Note Edge Samsung Galaxy A8 Google Pixel 2 XL Tested Android Tablets include: Samsung Galaxy Tab S3 Samsung Galaxy Tab S Samsung Galaxy Tab S2 Samsung Galaxy Tab A

   Laptops and desktop computers

   For Mac Firefox – version 36 and above Chrome – version 41 and above

   For PC Chrome – version 41 and above Firefox – version 36 and above Internet Explorer – version 11 and above

   Devices and operating systems listed in the table below are required to play content with special encryption due to content licensing rights.

   TV

   SMART TV LG Smart TV models manufactured in 2015 and after, on webOS 2.0 and above platform. Samsung Smart TV models manufactured in 2016 and after, on Tizen platform. Please click here for the list of models. Only Video on Demand is available for LG Smart TV models manufactured before 2015 and Samsung Smart TV models manufactured before 2016. Live TV channels will not be available due to special content encryption.

   Toggle Red Button Toggle Red Button service on registered HbbTV (Hybrid Broadcast Broadband TV) models. Please click here for the list of models.

   Apple TV Gen 4 and above

   Chromecast/Chromecast built-in TVs 1st generation Chromecast 2nd generation Chromecast Chromecast Ultra Google Cast

   Smartphones and tablets

   iOS We recommend downloading the latest Toggle app on iOS versions 9 and above.

   Android Android: We recommend downloading the latest Toggle app on Android versions 5.0 and above.

   Laptops and desktop computers

   Browsers Chrome 23 and above Firefox 49 and above Safari on El Capitan and above Edge Internet Explorer 11 (Only Video on Demand is available, Live TV channels will not be available due to special content encryption.)

4. Using Toggle on Apple TV (4th generation)

   You can now access Toggle on your AppleTV for free, and watch Mediacorp's latest dramas, variety, news and entertainment buzz clips! For more information on using Toggle on AppleTV (4th generation), please click here.

5. Using Toggle on Chromecast

   Chromecast allows you to project Toggle onto your TV screen, and provides the feature to control the Toggle app using your Android or iOS device. For more information on using Toggle on Chromecast, please click here.

6. What is Toggle Red Button service?

   Toggle Red Button service harnesses the power of digital TV to deliver a seamless viewing experience to viewers. By pressing the red button on the remote control, viewers can:

   • Enjoy on-demand access to programmes aired across Mediacorp channels
   • Stay updated on upcoming programmes over the next 7 days with the on-screen TV guide
   • Watch the entire catalogue of Mediacorp Library and Toggle Originals programmes

   For more information about the Toggle Red Button service, please click here.

7. How do I watch Toggle on AirPlay?

   You can also watch Toggle on the AppleTV by using the Airplay function on your iPad or iPhone. Click here for instructions on how to use Airplay to watch Toggle on Apple TV.

8. How do I install the latest version of the Toggle app on my LG Smart TV?

   The new Toggle app (v.4.0.5) is only available on LG Smart TV models manufactured in 2015 and after, on webOS 2.0 and above platforms. Please refer to the installation guide below.
   
   For LG Smart TV models from Year 2015 to 2017

   1. Press on the Smart TV button > Hover to the Toggle app.

      

   2. Press and hold the “Enter”/”OK” button on the remote control to get to the EDIT MODE.

      

   3. In the EDIT MODE, press and hold the “Enter”/”OK” button again until “X” appears > Select “X” over the app > Press on the “Enter”/”OK” button again.

      

   4. Select the skull icon and press on the “Enter”/”OK” button to delete the app.

      

   5. After deleting the app, visit the LG Content Store > Select and install the latest Toggle app (v4.0.5).

      

      As the new Toggle app will not replace the older version, both versions will be displayed on the app launcher. To avoid confusion, users are encouraged to delete the older version of the Toggle app before installing the latest version.

   For LG Smart TV models from Year 2018 onwards

   The new Toggle app (v.4.0.5) is automatically pre-installed as a second app.

   To avoid confusion, users are encouraged to delete the older version (with the old interface) of the Toggle app. Please launch both apps to determine which version should be deleted.

   
   • On the older version of the Toggle app, follow Steps 2 to 4 under “For LG Smart TV models from Year 2015 to 2017” in the previous section.
   • To use the latest version of the Toggle app, users will also be required to perform an update upon the first launch.

HBO GO

1. What is HBO GO on Toggle?

   HBO GO is an on-demand streaming service that is now available on Toggle. Subscription of HBO GO on Toggle lets you stream over 3,500 hours of exciting on-demand content, including HBO award-winning Original series, Hollywood blockbusters, Asian movies and series, kids content and more. You will also get access to the 6 live TV channels - HBO, HBO Hits, HBO Family, HBO Signature, Cinemax and RED by HBO.

2. What type of content can I watch with HBO GO on Toggle

   Over 3,500 hours of on-demand videos ranging from series, movies, documentaries, stand-up comedies, animations, action flicks, comedy, rom-coms, horror, drama, thriller, Sci-Fi, Western, Asian, family-friendly, Indies to award-winning HBO Original series - uncut.

   Watch new HBO Original series episodes same time as the U.S., on live TV or on-demand.

   Live TV Channels:

   1. HBO – Hollywood blockbusters & HBO Originals premieres
   2. Cinemax – Maximum action, thriller, horror and comedy
   3. HBO Family – Movies and series for everyone in the family
   4. HBO Hits – The best of Hollywood entertainment
   5. HBO Signature – Critically-acclaimed and award-winning movies
   6. RED by HBO – Asian stories you love

3. Why is the content on HBO GO on Toggle service different in Asia as compared to the HBO content in U.S?

   Content rights vary between Asia and the U.S. As such, content available on HBO GO in Asia may differ from those available in the U.S. However, you can still enjoy the new and best-loved HBO Original series in their original version same as the U.S.

4. Is all HBO GO content available on Toggle?

   Yes, you will enjoy the full catalogue of HBO GO’s on-demand videos and have access to the 6 live TV channels on Toggle.

5. Will Games of Thrones be available on HBO GO on Toggle?

   Yes. You can binge watch all past seasons of Game of Thrones on Toggle. And the not to be missed season finale of Game of Thrones will be available on Toggle at the same time as the U.S premiere on the HBO live TV channel. The on-demand video (uncut) will be made available to you soon after TV telecast.

6. Is the HBO GO content rated, and what are the content advisories available?

   All the content on Toggle’s HBO GO service has a content rating. Ratings can be viewed on each detail page and content advisories will be displayed before each HBO GO programme.These are the various ratings and advisories that are applicable in Singapore:

   Rating	Advisory
   G	Only rating and copyright protection warning will be displayed.
   PG / PG13	Only rating and copyright protection warning will be displayed.
   NC16 / M18	Ratings, advisory message (stating the principal elements which have contributed to the classification) and copyright protection warning will be displayed before each programme. Viewer discretion is advised and parental controls are available.
   R21	Ratings, advisory message (stating the principal elements which have contributed to the classification) and copyright protection warning will be displayed before each programme. Viewer discretion is advised and parental pin entry is mandatory.

7. How much is the HBO GO subscription on Toggle?

   There are two subscription plans available:

   Monthly Recurring

   Annual Recurring

   $13.98 / month (with GST) Terms and conditions Recurring payment of $13.98/month applies. No contract for this subscription plan. Viewing is limited to Singapore only. Only Video on Demand is available for LG Smart TV models manufactured before 2015 and Samsung Smart TV models manufactured before 2016. Live TV channels will not be available due to special content encryption. Please click here for the list of supported devices. This content is not allowed for public and/or corporate screenings. Streaming of content is supported on two compatible devices at a time. Subscription fees are non-refundable. Subscription fees will be charged to the same Credit/ Debit Card, unless otherwise stated. Subscription will be terminated if payment is not received. All prices quoted are inclusive of GST. Terms and conditions apply.

   Under $10/month Prepayment of $119.98/year is required (28% savings) Terms and conditions A prepayment of $119.98 is applicable for HBO GO (Annual). Recurring annual payment of $119.98 will apply 1 day before the expiry of the subscription plan. Viewing is limited to Singapore only. Only Video on Demand is available for LG Smart TV models manufactured before 2015 and Samsung Smart TV models manufactured before 2016. Live TV channels will not be available due to special content encryption. Please click here for the list of supported devices. This content is not allowed for public and/or corporate screenings. Streaming of content is supported on two compatible devices at a time. No termination will be allowed during the 12-month contract period. Subscription fees are non-refundable. Subscription fees will be charged to the same Credit/ Debit Card, unless otherwise stated. Subscription will be terminated if payment is not received. All prices quoted are inclusive of GST. Terms and conditions apply.

8. Can I access HBO GO content on Toggle without subscribing?

   You may sample the HBO GO content under the ‘Watch for Free’ section on the HBO GO page in Toggle. However, full access to HBO GO content on Toggle is only available with the HBO GO subscription plan.

9. I am already subscribed to Toggle Prime, can I access the HBO GO content?

   No, you will need to subscribe to HBO GO on Toggle, separately from your Toggle Prime subscription in order to view HBO GO content. You do not need to have a Toggle Prime subscription to sign up for HBO GO.

10. What is the difference between Toggle Prime and HBO GO subscription?

    	Toggle Prime	HBO GO
    Access to Premium content	Toggle-It-First (Priority viewing of the latest Mediacorp Drama) Miao Mi All movies, except movies with the HBO GO logo	All series, movies, Asian, documentaries, kids & family and special content under HBO GO
    Uninterrupted viewing (no ads) on ALL free on-demand videos Note: Free on-demand videos are not marked as “PREMIUM”	✔	✘ Note: HBO GO on-demand video will be ad-free
    Concurrent viewing	Max. 2 streams	Max. 2 streams

11. Can I convert my Toggle Prime subscription to the HBO GO subscription?

    No, conversion of existing subscription plans is not allowed. No refunds will be given for termination of any existing subscription plan.

12. Can I download HBO GO content via Toggle?

    Download function is currently unavailable. It will be made available at a later date.

13. Can I access HBO GO content on Toggle when I am overseas?

    Viewing of HBO GO content on Toggle is limited within Singapore only.

14. How do I manage access to restricted content?

    You may set a restricted content lock on the Toggle via the Parental Control settings. This function is mandatory to view R21 content, and your 6-digit Parental Control PIN will be required to access them. You may also choose to restrict the viewing of NC16 and M18 content with this function.

    Setting of a purchase lock with the same Parental Control PIN will prevent unauthorised purchases of subscription packages using the same Parental Control PIN.

    To configure your Parental Control PIN, please sign in to your account on Toggle.sg and click on ‘Parental Control’ under the account settings page.

15. What is the difference in terms of content offering comparing HBO GO on Toggle to HBO subscription packages on Pay TV?

    With HBO GO on Toggle:

    • No set-top box and installation is required
    • Get access to all 6 HBO live TV channels and the full on-demand video catalogue
    • Watch across multiple devices - smartphones, tablets, computers and big screens via Smart TV, Apple TV and Chromecast.

16. Which are the compatible devices?

    TV

    SMART TV LG Smart TV models manufactured in 2015 and after, on webOS 2.0 and above platform. Samsung Smart TV models manufactured in 2016 and after, on Tizen platform. Please click here for the list of models. Only Video on Demand is available for LG Smart TV models manufactured before 2015 and Samsung Smart TV models manufactured before 2016. Live TV channels will not be available due to special content encryption.

    Apple TV Gen 4 and above

    Chromecast/Chromecast built-in TVs 1st generation Chromecast 2nd generation Chromecast Chromecast Ultra Google Cast

    Smartphones and tablets

    iOS We recommend downloading the latest Toggle app on iOS versions 9 and above.

    Android Android: We recommend downloading the latest Toggle app on Android versions 5.0 and above.

    Laptops and desktop computers

    Browsers Chrome 23 and above Firefox 49 and above Safari on El Capitan and above Edge Internet Explorer 11 (Only Video on Demand is available, Live TV channels will not be available due to special content encryption.)

PARENTAL CONTROL

1. What is the Parental Control PIN for?

   Content rated NC16, M18 or R21 is subject to age-restricted viewing. The Parental Control PIN secures the accessibility to such content.

2. Who should enable the Parental Control PIN?

   If your account is also shared by other users who are not of legal age, you can provide them with a safe viewing environment by enabling your Parental Control PIN for NC16 and M18 content.

3. Will my children be well protected from R21 content?

   As mandated by law, all R21 content is locked by default and a Parental Control PIN is required to access it. For the safety of children and minors, you are strongly advised to keep your Parental Control PIN secure.

4. How do I configure the Parental Control PIN to access restricted content?

   Go to MY ACCOUNT > PIN LOCK to enable the Parental Control PIN. An email with a default Parental Control PIN will be sent to you.

5. How are content ratings determined? Where can I get more information on content classification?

   Content classification and consumer advisory ratings are based on Board of Film Censors (BFC) guidelines. Please refer to the following link: https://www.imda.gov.sg/regulations-licensing-and-consultations/content-standards-and-classification/standards-and-classification/films-and-videos

VIDEOS

1. What kind of videos are available on Toggle?

   • Mediacorp live TV channels – Channels 8, U, 5, Suria, Vasantham, okto and Channel NewsAsia
   • Catch-Up TV – Episodes of TV programmes you’ve missed out on
   • Toggle Originals – Fresh and exciting content starring the latest celebrities and online content creators
   • Mediacorp Collection – all of Mediacorp’s programmes, from drama and comedy, to variety shows and telemovies
   • Sports – live sporting action on oktoSports, best of European championships on Eurosport, major rugby events on Setanta, as well as programmes on Manchester United TV and Chelsea TV
   • Premium movies and drama series
   • Entertainment clips – For the latest behind the scenes exclusives and access to Mediacorp stars

2. Do I need to register to watch the videos?

   You do not need to register to watch the videos. However, we will encourage you to sign in to enjoy the following benefits:

   • Get to your favourite shows quickly with My Watchlist. Plus, stay updated with notifications on the latest episodes.
   • Personalized video recommendations with Top Picks
   • Resume and watch videos across different devices seamlessly

3. Can I download videos?

   Only selected videos are available for downloading.

4. When browsing on Toggle.sg, why do I get re-directed to the Toggle app to watch certain videos?

   Due to rights management issues, some videos may not be available on web browsers. Hence, users will be re-directed to watch the video on the Toggle app.

5. Can I watch Toggle when I’m overseas?

   All Toggle Originals and most of the Mediacorp programmes are available for overseas viewing. Acquired content such as Korean dramas will not be available for overseas viewing.

6. What is Parental Lock?

   Parental Lock is a feature that allows you to manage and restrict the content that your children can access and view (e.g.: NC16, M18). When you turn on the Parental Lock for the first time, a default PIN will be sent to your email address.

7. How do I manage my Parental Lock?

   First, sign in to Toggle. Then, select ‘My Account’ to view your account details. Next, select ‘PIN Lock’. You will then be able to manage your Parental Lock PIN as well as enable/disable Parental Lock and Purchase Lock.

SUBSCRIPTION

1. How do I subscribe to Toggle Prime and Club TV Pass?

   To subscribe, click here. If you encounter any difficulties, please email us at enquiry@toggle.sg or call our Customer Care hotline at 6388 3888 (9am – 10pm daily).

2. What are the subscription packages available?

   We have various price plans based on period of subscription. All prices quoted are inclusive of GST. You can follow this link to find out more about our different price plans

3. How do I continue to subscribe after the first month?

   Toggle subscription is auto-recurring, which means you will be billed on a regular cycle of monthly, quarterly, half-yearly or yearly depending on the packages you subscribed to.

4. Are the recurring charges billed on the expiry date stated on the “My Account” page?

   The recurring charges will be billed a day before your expected expiry date to avoid disruption to your service. For example: If your service expires on 12th December, the recurring charge will be billed on 11th December.

5. How would I know if the transaction was successful?

   Toggle will send an invoice to your email address indicating the content(s) and amount paid for the transaction.

6. How do I cancel my subscription after paying for it?

   • Sign in to Toggle, and select the ‘My Subscription’ under ‘My Account’ to view your current package.
     
   • You will need to select “Cancel” to cancel your existing subscription.
   • As Toggle is a prepaid subscription service, there will not be any refund upon cancellation. However, you will still be able to watch your favourite shows until your subscription ends.
   • Alternatively you may want to contact our Customer Care hotline at 6388 3888 or email us at enquiry@toggle.sg if you encounter any difficulties.

7. Payment Methods

   • We only accept payment for subscriptions through VISA and Mastercard credit cards.
   • Currently we do not support credit cards from American Express & Diners Club.
   • We also do not accept GIRO or cash payments.

ACCOUNT RELATED

1. How do I change my subscription plan?

   • Sign in to Toggle, select ‘My Subscription’ under ‘My Account’ to view your current package.
   • You will then need to cancel your existing package and subsequently sign up for a new price plan.
   • Alternatively you may want to contact our Customer Care hotline at 6388 3888 or email us at enquiry@toggle.sg if you encounter any difficulties.

2. What is the difference between Purchase Lock PIN and Parental Lock PIN?

   Purchase Lock PIN and Parental Lock PIN uses the same PIN. Purchase Lock is used to block purchase of paid content while the Parental Lock is used to restrict the content that your children can access and view (e.g.: NC16, M18).

3. How do I subscribe / unsubscribe to Toggle’s promotional materials?

   You may unsubscribe to Toggle’s promotional materials by following the link at the bottom of the email. Alternatively you may send an email to marketing@toggle.sg to unsubscribe.

4. Is there any penalty for early termination of service?

   As this is a prepaid service, there is no termination penalty. However, there will not be any refund for unutilized days of service.

TROUBLE SHOOTING

1. Why am I unable to watch videos on Toggle?

   • Ensure that you have an active broadband internet connection.
   • Please check if you have the supported browsers and/or devices.
   • For mobile app, please try the following troubleshooting steps:
     1. Kill the app and restart the app or
     2. Uninstall the app and reinstall the app
   • For web browser, please try to clear the browser cache and reload the page to try again.
   • You may contact our Customer Care Hotline at 6388 3888 or email enquiry@toggle.sg if the problem persists.

2. Why do I encounter constant loading and frequent buffering while viewing a video file?

   The constantly loading and frequent buffering are most likely caused by slow or interrupted internet connection. You may like to try to restart your router and re-connect to the internet to try again.

3. I have multiple devices. Can I watch Toggle on all of them?

   You can sign in without logging out on up to 5 compatible devices. However, you can only watch video on one device at any one time.

4. What should I do if I forget my password?

   You can reset your password by clicking on “Sign In” followed by the “Forgot your Password” link. You will need to enter your registered Mediacorp Account email address. A “Password Reset” email will be sent and you will need to click on the link provided to complete the process.

CONTACT US

We hope you have enjoyed your Toggle experience so far.

If you are facing difficulties or have interesting suggestions on how we can improve, we would love to hear from you!

You may reach us at our Toggle Customer Care Hotline: 6388 3888 (9am – 10pm, daily) or email us at enquiry@toggle.sg with your name and contact information and we will get back to you within 3 working days.