1. What is Toggle?

Toggle is Mediacorp's digital entertainment service that brings videos on-demand, TV channels, live sporting action and entertainment news to viewers across multiple devices - mobile devices, computers, Smart TVs, Apple TV and Chromecast.

2. Do I have to pay to enjoy the Toggle service?

Most of the content available on Toggle is for free. Toggle also offers 3 subscription plans – Toggle Prime, Sports Action Pass and Club TV Pass.

• Toggle Prime allows viewers to watch their favourite shows ahead of everyone else (Toggle-It-First)
• Sports Action Pass provides access to the best of European championships on Eurosport and major rugby leagues on Setanta Sports channel
• Club TV Pass allows viewers to watch programmes on Manchester United TV and Chelsea TV

3. What devices can I use to watch Toggle?

You can watch Toggle on smartphones, tablets, computers, Smart TVs, Apple TV and Chromecast.

Please note that Android devices that have been “rooted” and iOS devices that have been “jailbreak” will not be able to download the Toggle app.

Devices and operating systems listed in the table below are required to play content with special encryption due to content licensing rights.

4. Using Toggle on Apple TV (4th generation)

You can now access Toggle on your AppleTV for free, and watch Mediacorp's latest dramas, variety, news and entertainment buzz clips! For more information on using Toggle on AppleTV (4th generation), please click here.

5. Using Toggle on Chromecast

Chromecast allows you to project Toggle onto your TV screen, and provides the feature to control the Toggle app using your Android or iOS device. For more information on using Toggle on Chromecast, please click here.

6. What is Toggle Red Button service?

Toggle Red Button Service harnesses the power of digital TV to deliver a seamless viewing experience to viewers. By pressing the red button on the remote control, viewers can:

• Enjoy on-demand access to programmes aired across Mediacorp channels
• Stay updated on upcoming programmes over the next 7 days with the on-screen TV guide
• Watch the entire catalogue of Mediacorp Library and Toggle Originals programmes

For more information about the Toggle Red Button service, please click here.

7. How do I watch Toggle on AirPlay?

You can also watch Toggle on the AppleTV by using the Airplay function on your iPad or iPhone. Click here for instructions on how to use Airplay to watch Toggle on Apple TV.

1. What kind of videos are available on Toggle?

• Mediacorp live TV channels – Channels 8, U, 5, Suria, Vasantham, okto and Channel NewsAsia
• Catch-Up TV – Episodes of TV programmes you’ve missed out on
• Toggle Originals – Fresh and exciting content starring the latest celebrities and online content creators
• Mediacorp Collection – all of Mediacorp’s programmes, from drama and comedy, to variety shows and telemovies
• Sports – live sporting action on oktoSports, best of European championships on Eurosport, major rugby events on Setanta, as well as programmes on Manchester United TV and Chelsea TV
• Premium movies and drama series
• Entertainment clips – For the latest behind the scenes exclusives and access to Mediacorp stars

2. Do I need to register to watch the videos?

You do not need to register to watch the videos. However, we will encourage you to sign in to enjoy the following benefits:

• Get to your favourite shows quickly with My Watchlist. Plus, stay updated with notifications on the latest episodes.
• Personalized video recommendations with Top Picks
• Resume and watch videos across different devices seamlessly

3. Can I download videos?

Only selected videos are available for downloading.

4. When browsing on Toggle.sg, why do I get re-directed to the Toggle app to watch certain videos?

Due to rights management issues, some videos may not be available on web browsers. Hence, users will be re-directed to watch the video on the Toggle app.

5. Can I watch Toggle when I’m overseas?

All Toggle Originals and most of the Mediacorp programmes are available for overseas viewing. Acquired content such as Korean dramas will not be available for overseas viewing.

6. What is Parental Lock?

Parental Lock is a feature that allows you to manage and restrict the content that your children can access and view (e.g.: NC16, M18). When you turn on the Parental Lock for the first time, a default PIN will be sent to your email address.

7. How do I manage my Parental Lock?

First, sign in to Toggle. Then, select ‘My Account’ to view your account details. Next, select ‘PIN Lock’. You will then be able to manage your Parental Lock PIN as well as enable/disable Parental Lock and Purchase Lock.

1. How do I subscribe to Toggle Prime and Club TV Pass?

To subscribe, click here. If you encounter any difficulties, please email us at enquiry@toggle.sg or call our Customer Care hotline at 6388 3888 (9am – 10pm daily).

2. What are the subscription packages available?

We have various price plans based on period of subscription. All prices quoted are inclusive of GST. You can follow this link to find out more about our different price plans

3. How do I continue to subscribe after the first month?

Toggle subscription is auto-recurring, which means you will be billed on a regular cycle of monthly, quarterly, half-yearly or yearly depending on the packages you subscribed to.

4. Are the recurring charges billed on the expiry date stated on the “My Account” page?

The recurring charges will be billed a day before your expected expiry date to avoid disruption to your service. For example: If your service expires on 12th December, the recurring charge will be billed on 11th December.

5. How would I know if the transaction was successful?

Toggle will send an invoice to your email address indicating the content(s) and amount paid for the transaction.

6. How do I cancel my subscription after paying for it?

• Sign in to Toggle, and select the ‘My Subscription’ under ‘My Account’ to view your current package.
  
• You will need to select “Cancel” to cancel your existing subscription.
• As Toggle is a prepaid subscription service, there will not be any refund upon cancellation. However, you will still be able to watch your favourite shows until your subscription ends.
• Alternatively you may want to contact our Customer Care hotline at 6388 3888 or email us at enquiry@toggle.sg if you encounter any difficulties.

7. Payment Methods

• We only accept payment for subscriptions through VISA and Mastercard credit cards.
• Currently we do not support credit cards from American Express & Diners Club.
• We also do not accept GIRO or cash payments.

1. How do I change my subscription plan?

• Sign in to Toggle, select ‘My Subscription’ under ‘My Account’ to view your current package.
• You will then need to cancel your existing package and subsequently sign up for a new price plan.
• Alternatively you may want to contact our Customer Care hotline at 6388 3888 or email us at enquiry@toggle.sg if you encounter any difficulties.

2. What is the difference between Purchase Lock PIN and Parental Lock PIN?

Purchase Lock PIN and Parental Lock PIN uses the same PIN. Purchase Lock is used to block purchase of paid content while the Parental Lock is used to restrict the content that your children can access and view (e.g.: NC16, M18).

3. How do I subscribe / unsubscribe to Toggle’s promotional materials?

You may unsubscribe to Toggle’s promotional materials by following the link at the bottom of the email. Alternatively you may send an email to marketing@toggle.sg to unsubscribe.

4. Is there any penalty for early termination of service?

As this is a prepaid service, there is no termination penalty. However, there will not be any refund for unutilized days of service.

TROUBLE SHOOTING

1. Why am I unable to watch videos on Toggle?

• Ensure that you have an active broadband internet connection.
• Please check if you have the supported browsers and/or devices.
• For mobile app, please try the following troubleshooting steps:

1. Kill the app and restart the app or
2. Uninstall the app and reinstall the app

2. Why do I encounter constant loading and frequent buffering while viewing a video file?

3. I have multiple devices. Can I watch Toggle on all of them?

You can sign in without logging out on up to 5 compatible devices. However, you can only watch video on one device at any one time.

4. What should I do if I forget my password?

You can reset your password by clicking on “Sign In” followed by the “Forgot your Password” link. You will need to enter your registered Mediacorp Account email address. A “Password Reset” email will be sent and you will need to click on the link provided to complete the process.

CONTACT US

We hope you have enjoyed your Toggle experience so far.

If you are facing difficulties or have interesting suggestions on how we can improve, we would love to hear from you!

You may reach us at our Toggle Customer Care Hotline: 6388 3888 (9am – 10pm, daily) or email us at enquiry@toggle.sg with your name and contact information and we will get back to you within 3 working days.